If your digital menu isn't loading properly, try these troubleshooting steps.
Ensure you have a stable internet connection. The digital menu requires an active connection to load.
Open the menu URL directly in Chrome, Safari, or Firefox to rule out browser-specific issues.
Clear your browser cache and cookies, then try loading the menu again.
Scan the QR code with your phone's camera app to ensure it points to the correct URL.
Log into your FlipMenu dashboard and verify your menu is published and not in draft mode.
If the issue persists, contact our support team with your restaurant URL and we'll help resolve it.
Next step
Contact our support team and we'll get back to you as soon as possible.